Client Experience Coordinator
Alpharetta
Client Experience Coordinator
Full Time • Alpharetta
Benefits:
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Client Experience Coordinator
Waxing the City – Alpharetta & Cumming
Create the Experience. Build Relationships. Help Us Grow.
Waxing the City is looking for an outgoing, energetic, and highly personable Client Experience Coordinator to support our Alpharetta and Cumming studios.
This isn’t just a front desk position.
We’re looking for someone who loves people, genuinely enjoys talking with clients, and understands that every interaction is an opportunity to create an amazing experience.
You’ll be one of the faces of our brand—welcoming clients, building relationships, supporting our Cerologists, helping keep the studios running smoothly, and finding creative ways to introduce more people in our community to Waxing the City.
The ideal person is someone who brings positive energy wherever they go. You’re friendly, polished, organized, comfortable starting conversations, and willing to jump in wherever you’re needed.
This position supports both our Alpharetta and Cumming locations. Candidates must have reliable transportation and be able and willing to work at both studios.
What You’ll Do
Create an Amazing Client Experience
Our clients are at the center of everything we do.
- Warmly welcome clients and make them feel comfortable from the moment they walk through the door.
- Build genuine relationships with our clients and get to know our regulars.
- Help clients schedule appointments and find services that fit their needs.
- Answer phones, texts, and client questions with warmth and professionalism.
- Help educate clients about services, memberships, promotions, enhancements, and retail products.
- Assist with rebooking and help clients maintain their waxing and skincare routines.
- Help resolve everyday client concerns and know when to involve management.
- Make sure clients leave feeling appreciated and excited to come back.
Be a Brand Ambassador
We want someone who genuinely enjoys representing Waxing the City.
- Learn our services, products, promotions, and brand so you can confidently talk about them with clients.
- Help create a fun, welcoming atmosphere in the studio.
- Support studio events and promotions.
- Represent Waxing the City professionally both inside the studio and in the community.
- Look for opportunities to turn a first-time visitor into a loyal Waxing the City client.
Help Us Market & Grow
You don’t need to be a professional marketer—but you should be creative, social, and excited about helping a local business grow.
- Help create fun and engaging social media content.
- Capture photos and videos of what’s happening in the studios.
- Help promote new services, products, team members, and special offers.
- Assist with local events, partnerships, and community outreach.
- Help distribute marketing materials and connect with nearby businesses.
- Bring us ideas! We love someone who sees an opportunity and says, “We should try this!”
Support Our Studio Team
Great client experiences happen when the entire studio works together.
- Support our Cerologists throughout the day.
- Help maintain an organized, clean, beautiful, and welcoming studio.
- Assist with retail displays and inventory.
- Help keep client areas stocked and presentation-ready.
- Communicate important client information to the appropriate team members.
- Be willing to jump in and help when the studio gets busy.
Who We’re Looking For
Our ideal Client Experience Coordinator is:
- Outgoing, warm, friendly, and genuinely great with people
- Someone with a sparkling personality and positive energy
- Comfortable talking to new people and starting conversations
- Passionate about providing exceptional customer service
- Dependable, organized, and detail-oriented
- Comfortable answering phones and communicating professionally with clients
- Confident recommending products, services, and memberships
- Creative and interested in social media and local marketing
- A team player who notices what needs to be done and jumps in
- Comfortable in a fast-paced environment
- Excited about the beauty, skincare, wellness, or self-care industry
- Able and willing to work at both our Alpharetta and Cumming locations
Experience in salon, spa, beauty, wellness, hospitality, retail, fitness, customer service, or another client-focused environment is a plus.
Previous management experience is not required. We’re much more interested in finding someone with the right personality, work ethic, energy, and desire to grow.
This Could Be a Great Fit If…
You’re the person who remembers someone’s name after meeting them once.
You notice when a client walks through the door and immediately make them feel welcome.
You love recommending a product or service because you genuinely think someone will love it.
You enjoy taking a quick video for Instagram, meeting people at a community event, helping a coworker when things get busy, and finding little ways to make someone’s day better.
Most importantly, you understand that great customer service isn’t a task—it’s how you treat people.
Why Waxing the City?
At Waxing the City, what we do goes beyond hair removal. We help people feel comfortable, confident, and great about themselves.
We’re looking for someone who wants to help us create that experience every single day.
If you’re energetic, people-focused, creative, dependable, and looking for a role where you can build relationships, have fun, and make a real impact on a growing local business, we’d love to meet you.
Compensation: $18.00 - $22.00 per week
WAXING THE CITY CAREERS
At Waxing the City®, we are passionate about helping our clients look and feel their best. To do that – we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education – our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist®. The word cerologist is derived from “cera” (Latin for wax) and “ologist” (to indicate their level of expertise).
We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.
We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.
Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.
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Proprietary, Extensive Training
Ongoing Advanced Education
Professional Development
Opportunities to Advance