Co - Assistant Manager

City Name, State

LOVE WHAT YOU DO

At Waxing the City, we are passionate about helping our clients look and feel their best. Studio Managers are true leaders paving the path to success for our Cerologists® and the overall business– creating a unique experience for our clients, providing ongoing coaching to the service providers, and managing the needs of the business. Developing a team starts with morning huddles to get the day started, weekly 1:1’s to create and track goals and fostering a learning environment that allows our Studio Coordinators and Cerologists to grow. We hire Studio Managers who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger– you’re a part of improving the self-esteem of the world.

We are seeking an individual who has an entrepreneurial spirit that will champion the careers of our Cerologists and business to success. This person must thrive not only on running day-to-day operations but helping the business grow. This person must be able to confidently manage all aspects of the business from client service, human resource management, local marketing/PR, inventory, and fiscal accountability. This person must also be passionate about the beauty industry, engaged in ongoing learning, and enthusiastic about the local community the studio serves.

SUMMARY:

The Assistant Manager position is responsible for all day-to-day operation and management of the business and of leading a team to deliver the ultimate client experience.

The Studio Manager will also work closely with owner(s) to help oversee human resource management, public relations/marketing, customer service/relationship management, and fiscal accountability. This position requires accessibility including first point of contact 24 hours/day, 7 days/week.

ESSENTIAL FUNCTIONS:

Sales Leader: Drive sales through exceptional service, selling membershi[s, product recommendations, and upselling services. Everyone on the team plays a key role in revenue growth.
Grow Clients & Retain Clients: Attract new clients, ensure exceptional experiences, and build loyalty'
Membership Growth: Drive Club Orange membership growth and retention.
Inventory Management: Monitor and maintain stock inventory.
Local Marketing & Engagement: Help increase local awareness of our studio. Manage social media and community outreach.
Team Development: Recruit, hire, manage, train, and retain staff.
Studio Maintenance: Oversee cleanliness and compliance with regulations, including treatment rooms, shared areas and lobby.
Safety Oversight: Report and address broken or unsafe equipment promptly.
Promotion Execution: Promote system-wide promotions effectively.

This keeps it concise while maintaining clarity.

ROLE SCOPE AND COMPLEXITY:

This role ensures that the business is running at maximum efficiency, the client experience is delivering on expectations and goals, the staff is receiving applicable training and development, and the business is operating at a profit.

The Assistant Manager is responsible for oversight of operating according to the laws of the State and that all employees (Cerologists) have the appropriate licenses, abilities to perform the duties assigned, and is adept at delivering a high-end client experience.

MINIMUM QUALIFICATIONS REQUIRED:

· Effective skills with managing people
· Good written and verbal communication skills
· Ability to motivate a team to deliver a superior client experience
· Exceptional Customer Service
· Ability to juggle multiple priorities and deliverables simultaneously
· Detail Oriented

NICE TO HAVE BUT NOT REQUIRED:

Prior management experience or
Experience working in the beauty industry
Former cosmologist or esthetician (not required but nice to have)

Compensation: $15.00 - $20.00 per hour

WAXING THE CITY CAREERS

At Waxing the City®, we are passionate about helping our clients look and feel their best. To do that – we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term, successful beauty services career, so finding the right talent and investing in their development is in our DNA. From proprietary, hands on training to ongoing continuing education – our talent stays up to date on the latest innovations and trends in services and products. In fact, our service providers are so skilled in the art of waxing they have a special name: Cerologist®. The word cerologist is derived from “cera” (Latin for wax) and “ologist” (to indicate their level of expertise).

We and our franchisees hire talent that shares our commitment to providing a caring, supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.

We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career, and have a passion for the industry, we want to hear from you.

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing the City Worldwide, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing the City Worldwide, LLC.

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